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From day one, Zeba Gallery’s is committed to providing a quality customer experience. Extending beyond the initial purchase, our handling and delivery process is designed to meet or exceed those same standards, so you’re as satisfied with your online experience as you are when your product arrives on delivery day. With no hidden fees and competitive rates, our delivery service includes unboxing, placement and hookup of your new furniture. Our furniture delivery includes set up of your new furniture. To learn more about Zeba Gallery’s delivery policy or to inquire about our delivery process, give us a call at 1-818-213-9762.
Always Know When We Will Arrive
Waiting around for a delivery can disrupt your daily routine. But at Zeba Gallery’s, we provide a three-hour delivery window, so you know exactly when you can expect your item to arrive. Plus, when you opt for text message notifications, you’ll receive a message three days prior to the scheduled delivery, giving you plenty of time to reschedule if needed. For additional convenience, you can use our delivery tracker below to find out when you can expect delivery.
Friendly, Courteous Delivery
Before our team of trained delivery professionals arrives at your home, we’ll inspect your product to help ensure it’s in proper working condition. During delivery, our professionals will lay down appropriate floor coverings to prevent damage to household surfaces and remove all packaging from your product for recycling – last year alone, we saved over 59,000 tons of packaging from entering landfills.
After unboxing your item, the delivery professionals will hook up your furniture (if applicable), and ensure that your product is level for peak performance and efficiency. Before we go, our dedicated team will offer basic instructions on the operation of your new appliance or electronics, and haul away your existing piece of equipment. (See specific delivery policies below.)
Have a question about handling or delivery? Call Zeba Gallery’s today at 1-818-213-9762. For details about specific delivery policies, please review the information below.
Due to traffic, weather and routing we cannot give you an EXACT delivery time, but we can give you a 3-hour window of when to expect delivery. An automated system will call you the afternoon/evening prior to your delivery to provide you with the 3-hour window. If you cannot accept delivery of your items and need to reschedule, please call our Customer Care Department at 1-818-213-9762 to speak with a representative.
We will level your new furniture to the existing floor surface, however, we will not place blocks, shims, etc, under the wheels or feet of any furniture in order to achieve a leveled furniture.
EMPTY BOXES AND PACKING MATERIALS
We will remove all boxes and packing material of the delivered items. However, you may request any of the factory packing materials to remain at your home.
PATH OF DELIVERY
Please be sure passageways to the location of the new purchase is clear of any obstruction which could impede delivery or cause injury. This includes clearing the driveway and entrance to your home of any building debris, ice, snow, mud, furniture, etc.
ALTERATIONS TO YOUR HOME
Removing door jams, door casings, molding, railings, etc, in order to clear the path of delivery must be completed before the arrival of our delivery team. If necessary, our delivery team will remove standard doors to accommodate the new product, but Zeba Gallery’s assumes no liability for damage resulting from performing this service.
Zeba Gallery’s delivery will set up your furniture where you instruct them, assembling what needs to be assembled, provided the item(s) was not sold as a customer-assembled item.
*We do not remove old furniture, case goods, or upholstery.*
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